Return & Refund Policy

At Talcwish, we want you to feel confident about your purchase. Please read the following information before requesting a return.

  1. 30-Day Returns

You may request a return within 30 days after receiving your order. To start a return, email support@talcwish.com with your order number and the item you would like to return.

Please contact us before sending anything back. We will review your request and provide return instructions and a prepaid return label for eligible returns. Return shipping is free when you use the label we provide.

Returned items must be in their original condition and include the components that came with them. We may ask for photos to help us review your request.

  1. Original Shipping Charges

For a standard return, any shipping charge paid when you placed the original order is not refunded. The return shipping label we provide is free.

If we sent the wrong item or an item arrived damaged or defective, contact us so we can review the issue and arrange an appropriate resolution. Nothing in this policy limits rights you may have under applicable law.

  1. How to Return an Item

Email support@talcwish.com with your order number, the item you wish to return, and the reason for your request.

If your return is eligible, we will email you the next steps and a prepaid return label. Pack the item securely and use the instructions we provide. Please do not send a return without contacting us first, as this may delay processing.

  1. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, email support@talcwish.com within 14 days of delivery. Include your order number and clear photos of the item and packaging. You may use “DAMAGED ITEM” as the email subject.

We will review the information and work with you on a replacement, return, or refund as appropriate. The 14-day contact request does not limit any rights that cannot be excluded under applicable law.

  1. Missing Items or Orders

If an item is missing from your package, email support@talcwish.com with your order number and a description of the missing item. You may use “MISSING ITEM” as the email subject.

If your entire order has not arrived, please check your shipping confirmation and tracking information first. If you still need help, contact us and we will review the shipment with you.

  1. Refunds

Once we receive and inspect an eligible return, we will email you to confirm whether your refund has been approved. Approved refunds will be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

For standard returns, the refund covers the eligible returned item(s), excluding any original shipping charge, unless applicable law requires otherwise.

  1. Exchanges

If you would like a different item or design, contact support@talcwish.com within 30 days of delivery. We will let you know whether an exchange is available and provide the applicable instructions. Please do not send an item back before receiving our instructions.

  1. Promotional Purchases

Unless specific return terms were clearly stated for a promotion at the time of purchase, the return process described in this policy applies to promotional orders. Any additional promotional terms will be explained in the offer before you place your order.

  1. Purchases From Other Retailers

If you purchased a Talcwish product from another retailer, please contact that retailer directly about its return or exchange process. This policy applies to orders placed on talcwish.com.

  1. Return Address and Business Information

Contact us and receive return instructions before mailing an item. For approved returns, use the prepaid label and instructions we provide.

Return recipient: Ekrsahfic INC
Return address: 1263 Emerson St, Denver, CO 80218, United States
Customer support: support@talcwish.com
Phone: +1 408-504-0730

Talcwish is operated by Ekrsahfic INC.