FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER？

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT？

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER？

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES？

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY SHIPPING ADDRESS？

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "？" to "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER？

If you need to change your shipping address, email support@talcwish.com as soon as possible, preferably within 24 hours of placing your order. Include your order number and the correct address. We will try to help, but changes cannot be guaranteed once processing or shipping has begun.

7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE？

Orders are generally processed within 72 hours after payment. Estimated transit time after dispatch is 2–4 weeks for the United States, Canada, Australia, New Zealand, the United Kingdom, and supported European destinations, and 2–5 weeks for other supported destinations. Tracking information will be emailed when available. See our Shipping & Delivery policy for details.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER？

If something is still missing, please contact us immediately at support@talcwish.com

IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL:support@talcwish.com